Discussion Topics

Next-Gen CX: Designing Emotionally Intelligent Journeys

• 🔮 What does the future of CX look like with Generative AI?

  Explore the transformative impact of LLMs, multimodal interfaces, and emotionally intelligent journeys—where every interaction becomes more intuitive, responsive, and human.

  
  

• 🧠 From Automation to Empathy: AI’s Expanding Role in Customer Experience
  
  Understand how AI is shifting from transactional to relational, enabling hyper-personalized, emotion-aware interactions at scale. Using AI Avatars turn FAQs into real conversations and give users instant answers with a friendly face.

  
  

• 🛡️ Trust, Ethics & Enterprise Implementation
  
  Navigate the real-world complexities of deploying GenAI responsibly: balancing innovation with privacy, bias mitigation, governance, and security at the enterprise level.

Agenda

• 6:00 - 6:30 pm - Networking Drinks

• 6:30 - 8:30 pm - Three-course meal with Relevant Table Discussions

• 8:30 - 9:00 pm - Closing Remarks